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Details
General
| Item no. | zanessa1 |
| Comfort Fit | Yes |
| Gender | Female |
| Solid | Yes |
Details
General
| Item no. | zanessa1 |
| Comfort Fit | Yes |
| Gender | Female |
| Solid | Yes |
RATINGS & REVIEWS
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- Worst customer experience ever, terrible qualityScroll down for English Első tanács: Más oldalon is nézzetek utána a minőségnek, mert valahogy innen törlődnek az enyémhez hasonló tapasztalatok (Glamirának: ha ez is eltűnik, elgondolkodom, hogy jogi lépéseket teszek). A véleményt is újra kellett írnom, mert először hiába jelöltem be az egy csillagot, ellenőrzésnél 5 jelent meg. Röviden: Kaptunk egy borzasztó minőségű gyűrűt - fehér zafír helyett ködös, sárgás követ, amit miután jeleztük csereigényünket, összesen több mint két hónapig vártunk a visszaküldött gyűrűre, hogy ne történjen semmi. Végül nekünk kellett máshol követ venni bele. Zanessa eljegyzési gyűrűt vettem, az elején szépnek is tűnt, de két hét alatt elkezdett besárgulni a kő. Megkérdeztünk ékszerészeket és azt a választ kaptuk, hogy ez nem normális, küldjük vissza. Első körben több mint egy hónapot kellett várnunk és amikor visszaküldték, valamivel jobb volt, de nem az igazi. Két hét múlva megint elkezdett sárgulni. Itt már nagyon idegesek voltunk és nagyon kellemetlen volt az egész. Az ügyintéző egyébként kedves és segítőkész, mindenben megpróbált támogatni, de ez volt az egyetlen jó élményem velük. Második alkalommal szintén több mint egy hónap kellett, hogy kiderüljön, hogy bár úgy küldtem vissza, hogy csak akkor, ha cserélik, most is csak tisztították. Azt a választ kaptam telefonban, hogy küldjem vissza harmadszor és megígérik, hogy cserélik, de amikor ezt írásban is kértem, hogy erősítsék meg, az már nem voltak hajlandóak megtenni. A történet vége az, hogy magamnak cseréltem független kövesnél a zafírt, ami azóta is tökéletesen szép. Ha nem érdekelne, hogy ezzel hogyan árnyékolom be az eljegyzési időszakot, biztos, hogy tovább harcoltam volna. Ne rendeljen senki innen, borzasztó élmény volt. First advice: read reviews of Glamira on other sites, not only here, and you will find similar terrible experiences as mine. Somehow these reviews seem to disappear here. (For Glamira - if you delete this one, I might take legal steps) In sum: We have recieved a really bad quality ring (cloudy yellow sapphire instead of white) and we had spent all together more than 2 months waiting for Glamira to send back the ring from repairing it while they didn't do anything and at the end we had to change the stone at an independent jeweller. I have bought this Zanessa as an engagement ring. The first experiences were ok, it had arrived on time and it had looked ok first, and my fiancée was over the moon. After 2 weeks, the stone started to turn cloudy yellow (AAA white sapphire). Altough it looked bad, we tried to ask jewellers if it was normal - of course we have been told that it wasn't. So we tried to send it back with the "life-time warranty" and I have asked them to REPLACE the stone. We had to wait more than a month and when they have returned the ring, it was ok first, but not what we expected. Of course after 2 weeks it has started to turn yellow again. So we have exchanged some mails with the customer support (who was very friendly and helpful by the way) and we have been asked to send it back, and they'll try to correct this mistake. We had to wait more than a month AGAIN to find out that they will not change the stone, they just clean it. Of course they didn't tell, they just wanted to send it back without doing anything. I was really furious and I was PROMISED on the phone that if I send it back AGAIN (3rd time), they WILL replace the stone. Of course I didn't believe and asked them to reassure this in a mail or anywhere where I can prove it. The mail wasn't that obvious - they said that they will try to fix it, but can't promise anything. I have asked several jewellers as even though it didn't look good, it was cloudy, yellow and looked dirty (yes, we have avoided chemicals and kept took care of it as much as it is possible. We have been told, that it is ridiculous and it wasn't normal. Yes, sapphire can lose it's transparency by time, but not this way and not after 2 weeks. At the end I had to go to an independent jewellery to ask them to change the stone - it still looks perfect. The only reason why I didn't continue the fight and choose to lose the warranty is because I didn't want this to spoil our whole engagement period. Terrible, terrible experience. Never buy anything from them.
- Couldn't be happier!Order and created this ring little over a week ago. The service is outstanding, constant updates of your order and a video of the finished result! Delivery was on time too which helped with the nerves! Proposed with it yesterday and she is over the moon! It sparkles beautifully and fits perfectly! Comes with a box with a light in it to show it off to its full potential. Thank you so so much Glamira, I couldn't recommend you any more highly!
- perfetto!Acquistato un anello con pietra centrale Zaffiro e diamantini ai lati, arrivato nei tempi indicati in con una scatolina con luce sul gioiello. L'anello calza perfettamente (previa ordinazione del loro misuratore) ed è bellissimo, brillantezza e forma meravigliosi. Sito impeccabile!
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NUMBER OF REVIEWS
11295
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4.7Excellent
Shipping details
- Estimated delivery time:
- Free shipping via:
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- Free Shipping
- Free Engraving
- Free Gift Box
- Anonymous Packaging Option
ADDITIONAL BENEFITS WITH THIS PURCHASE
60 Day Return Policy We are committed to your satisfaction. Engraved or non-engraved; if you are not happy with your choice, return it in original condition within 60 days.
