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Fashion Shopping
How are your fashion products packaged?

All our fashion products come in luxurious packaging, designed for both aesthetics and protection. Whether you're purchasing for yourself or as a gift, the elegant presentation makes every purchase feel special.

Do your bags come with a protective dustbag?

Yes, all our bags are packaged with a protective dustbag to ensure they stay in pristine condition during storage and transportation. The dustbag can be reused for long-term storage to keep your bag in perfect shape.

What materials are used in your bags?

Our bags are crafted from high-quality materials including genuine leather, durable canvas, and premium synthetic fabrics. Each product description provides specific details about the materials used.

How do I care for my leather bag to ensure its longevity?
To keep your leather bag in top condition, avoid prolonged exposure to direct sunlight, moisture, and heat. Clean it with a soft, damp cloth and use a leather conditioner periodically. Store the bag in a dust bag when not in use.
Are your bags waterproof or water-resistant?

Some of our bags are water-resistant but not completely waterproof. Always check the product description for specific details regarding water resistance.

What is the warranty on your bags and accessories?

All of our bags and accessories come with a 2-year warranty that covers manufacturing defects. The warranty does not cover normal wear and tear.

How can I determine the right bag size for my needs?

We provide dimensions in the product description of each bag to help you choose the right size based on your needs and preferences.

What UV protection do your sunglasses offer?

All our sunglasses provide 100% UV protection against both UVA and UVB rays. This information is clearly mentioned on each product page.

Do your sunglasses have adjustable frames?

No, our sunglasses do not feature adjustable frames. They come in a standard fit, which is mentioned in the product description.

How should I store my sunglasses when not in use?

We recommend storing your sunglasses in the provided case to prevent scratches and other damage when not in use.

What is the warranty period for sunglasses?

All our sunglasses are covered by a 2-year warranty, which includes protection against manufacturing defects. The warranty does not cover damage due to wear and tear.

How should I care for my sneakers to keep them in good condition?

To maintain your sneakers, clean them regularly with a soft brush and mild soap. Let them air dry naturally and avoid exposing them to direct heat sources.

Are your indoor slippers machine washable?

Some of our slippers are machine washable, while others require spot cleaning. Please check the care instructions on the product page.

Do your sandals provide arch support?

Our sandals are designed with ergonomic soles to provide optimal arch support for all-day comfort. Specific product pages will detail the level of support offered.

How do I determine my belt size?

To determine your belt size, measure your waist or where you typically wear your belt. Refer to the product description for any size-related details.

What materials are used in your office pens?

Our pens are made from high-quality materials such as stainless steel and fine resins, designed to offer a smooth writing experience and a premium feel.

Are your dinnerware sets microwave safe?

Yes, most of our dinnerware sets are microwave safe. Please check the specific product description for confirmation.

How should I care for my mug sets to prevent staining?

To prevent staining, rinse your mugs after use and avoid leaving coffee or tea in them for prolonged periods. For tough stains, a baking soda solution works well.

How do I clean luxury jewellery boxes?

Wipe the jewellery box gently with a soft, dry cloth. For tougher spots, use a slightly damp cloth. Avoid harsh chemicals that could damage the finish.

Can I order personalized jewellery and fashion category products in a single cart?

Yes, you can place an order for both personalized jewellery and fashion products in a single cart. However, they will be shipped separately. Personalized items may take longer to produce, so they will be shipped in a separate package from the fashion items, which are ready for immediate dispatch.

Can I track my order after purchase?

Yes, once your order is dispatched, we will send you a tracking number. You can track your order via the shipping provider’s website.

How long will it take for my order to arrive?

Estimated delivery times will be provided during checkout.

Can I cancel or modify my order after placing it?

Orders cannot be canceled or modified once they are processed. Please ensure all details are correct before confirming your order.

What is the return policy for the fashion category?

We accept returns within 60 days of purchase, provided the items are unused, in their original condition, and with all tags attached.

What should I do if I receive a damaged product?

If you receive a damaged product, please refer to our return policy and process the return according to the instructions provided.

What is the process for returning or exchanging a product?

To return or exchange a product, follow the instructions on our website’s returns page.

Jewellery Shopping
Shipping & Delivery
Metals & Precious Stones
Jewellery Care & Maintenance
Returns
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